Senior Intake Operations Scientist

Company: Disability Solutions
Location: Horsham
Posted on: October 23, 2024

Job Description:

Johnson and Johnson is currently seeking a Senior Intake Operations Scientist located in Horsham, PA, Raritan, NJ, or High Wycombe, UK.\rAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/. \rFor more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.At Johnson & Johnson, we all belong.\rThe Senior Intake Operations Scientist supervises the operational and management activities of identified case receipt staff to ensure compliance with worldwide safety regulations and corporate policies. Monitoring of daily workload activities to maintain regulatory compliance and quality standards. Oversight of external partners/vendors contracted to perform Case Receipt activities, supports inspections/audits and point of contact for training activities. Act as a key contact or point of expertise for the department and external contacts for designated products or processes.\rLiaises with staff in Global Medical Safety Operations (GMSO) functions (e.g. Global Case Management (GCM), Global Case Processing, Global Safety Reporting, Global Clinical Operations, Call Centers, Local Safety Officers) and internal/external partners/vendors contracted to perform Global Case Receipt activities as appropriate to facilitate compliant, timely and efficient end-to-end case management.\r\rPrimary responsibilities:\r\r

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• Partner with internal and external stakeholders for accurate and timely intake of ICSRs
• Facilitate workload meetings to ensure resource distribution aligns with evolving business needs
• Support initiatives to enhance system capabilities and contribute to process development
• Monitor workload to meet product-specific reporting obligations and manage corrective/preventative actions
• Participate in PVA Implementation and Vendor Touch Point Meetings; collaborate with Compliance Strategy and Analytics for late case requests
• Strategically plan resources to manage fluctuating activities and escalate needs when necessary
• Oversee the telephone follow-up program for ICSRs in compliance with regulations and company policies
• Participate in audits, inspections, and project work, including process improvements and CAPA activities
• Monitor operational performance and develop strategies for efficiency in case receipt activities
• Mentor and supervise Case Receipt staff, participate in recruitment, assist in onboarding new hires, and manage performance evaluations and development plans as applicable
• Lead the Global Case Receipt staff and direct operational activities, including vendor management
• Ensure awareness and adherence to company procedures and complete required training\r\r

Keywords: Disability Solutions, Camden , Senior Intake Operations Scientist, Other , Horsham, New Jersey