Part Time Associate Patient Care Coordinator, Floater - Latrobe, PA
Company: Optum
Location: West Chester
Posted on: October 30, 2024
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. Responsible for providing
patient-oriented service in a clinical or front office setting;
performs a variety of clerical and administrative duties related to
the delivery of patient care, including greeting and checking in
patients, answering phones, collecting patient co-pays and
insurance payments, processing paperwork, and performing other
front office duties as required in a fast-paced, customer-oriented
clinical environment This position is part time (24hours/week) with
the need to be able to work 24/7. Employees are required to have
flexibility to work any of our schedules during this 24/7 time
frame. It may be necessary, given the business need, to work
occasional overtime. Our offices are located at 1 Mellon Way,
Latrobe, PA 1560 and includes the other outpatient sites in
Greensburg, Ligonier, Latrobe Square, and Blairsville. We offer 3-4
weeks of paid training. Training consists of 20 ---buddy shifts---
as well as a training program with a training team on the computer
that is about one week long. The hours of the training will be
based on the schedule of the person you will be shadowing. Primary
Responsibilities: Communicates directly with patients and / or
families either in person or on the phone to complete the
registration process by collecting patient demographics, health
information, and verifying insurance eligibility / benefits
Utilizes computer systems to enter access or verify patient data in
real - time ensuring accuracy and completeness of information
Gathers necessary clinical information and processes referrals,
pre-certification, pre-determinations, and pre-authorizes according
to insurance plan requirements Verifies insurance coverage,
benefits and creates price estimates, reverifications as needed
Collects patient co-pays as appropriate and conducts conversations
with patients on their out-of-pocket financial obligations
Identifies outstanding balances from patient---s previous visits
and attempts to collect any amount due Responsible for collecting
data directly from patients and referring provider offices to
confirm and create scheduled appointments for patient services
prior to hospital discharge Responds to patient and caregivers'
inquiries related to routine and sensitive topics always in a
compassionate and respectful manner Generates, reviews and analyzes
patient data reports and follows up on issues and inconsistencies
as necessary Maintains up-to-date knowledge of specific
registration requirements for all areas, including but not limited
to: Main Admitting, OP Registration, ED Registration, Maternity,
and Rehabilitation units What are the reasons to consider working
for UnitedHealth Group? Put it all together - competitive base pay,
a full and comprehensive benefit program, performance rewards, and
a management team who demonstrates their commitment to your
success. Some of our offerings include: Paid Time Off which you
start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account Dental, Vision, Life& AD&D
Insurance along with Short-term disability and Long-Term Disability
coverage 401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement Employee Discounts Employee Assistance
Program Employee Referral Bonus Program Voluntary Benefits (pet
insurance, legal insurance, LTC Insurance, etc.) More information
can be downloaded at: http://uhg.hr/uhgbenefits You---ll be
rewarded and recognized for your performance in an environment that
will challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in. Required Qualifications: High School
Diploma / GED (or higher) 1 years of Customer Service experience
such as hospital, office setting, customer service setting, or
phone support Intermediate level of proficiency in typing skills
Preferred Qualifications: Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician
office or any medical setting Working knowledge of medical
terminology Understanding of insurance policies and procedures
Experience in insurance reimbursement and financial verification
Ability to perform basic mathematics for financial payments
Experience in requesting and processing financial payments Soft
Skills: Strong interpersonal, communication and customer service
skills Physical and Work Environment: Standing for long periods of
time (10 to 12 hours) while using a workstation on wheels and
phone/headset At UnitedHealth Group, our mission is to help people
live healthier lives and make the health system work better for
everyone. We believe everyone---of every race, gender, sexuality,
age, location and income---deserves the opportunity to live their
healthiest life. Today, however, there are still far too many
barriers to good health which are disproportionately experienced by
people of color, historically marginalized groups and those with
lower incomes. We are committed to mitigating our impact on the
environment and enabling and delivering equitable care that
addresses health disparities and improves health outcomes --- an
enterprise priority reflected in our mission. Diversity creates a
healthier atmosphere: UnitedHealth Group is an Equal Employment
Opportunity / Affirmative Action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. UnitedHealth Group is a drug
- free workplace. Candidates are required to pass a drug test
before beginning employment. RPO RED s-p-m1 By applying, you
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Keywords: Optum, Camden , Part Time Associate Patient Care Coordinator, Floater - Latrobe, PA, Other , West Chester, New Jersey
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