Client Service Manager Job, NY, NY

Location: New York
Posted on: November 20, 2024

Job Description:

The Associate Client Services Manager job in NY, NY will provide support to the Senior Client Services Managers and Client Service Managers to assist in the daily administration and coordination of assigned clients/accounts.
 
As the primary support account representative, the Associate Client Service Manager is responsible for:

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• assisting with the servicing of the overall client relationship within assigned portfolios.
• assisting with the day to day oversight of the assigned accounts, the coordination of services for assigned clients
• monitoring of contractual obligations for these accounts and monitoring of documents associated with administering debt issuance including various financing structures and services related to assigned corporate trust products
• assisting with client issues proactively, efficiently and to the satisfaction of the client often acting independent of the Senior Client Service Manager and/or Client Service Manager(s).
• servicing of client inquiries, escalation of client issues, assisting with conducting annual client reviews from a service delivery perspective
• monitoring and administration of client service issues including SLA's, governing document guidelines and/or indenture guidelines, processing activities, overdrafts, and cash balances
• preparing reporting and other activities including specialized client reporting, interfacing with Compliance, Audit, Risk and Legal, as well as to manage and respond to audit requests.
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The Associate Client Services Manager will work in close communication and collaboration with the Senior Client Services Manager, Client Services Manager, Business Managers, Client Administration, Client and Business Development, TMG as well as Business and Product Management to ensure the delivery of service excellence to our clients.
 
22.00/hour, 3 month contract to hire position
 
Please email an updated resume to be considered, and look for a (303) area code for an initial phone screen. I look forward to speaking with you soon.
 
 

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